how xennect works
The transition is the complicated part, not the technology.
You run your business. We manage the phone system behind it, from the first call to years down the road.
- Discovery
We document your existing numbers, users, equipment, call routing, and business requirements.
- Design
We map how incoming and outgoing calls should work and configure Xennect around those requirements.
- Deployment
We prepare users, devices, and applications, and coordinate the transition.
- Number Porting
We work through the process of transferring the phone numbers your customers already know.
- Training
Employees learn what they actually need to know to use the system, nothing more.
- Ongoing Management
When employees join or leave, hours change, routing needs adjusting, or you want to add capabilities, Xennect remains the company you call.
You run your business. We manage the phone system behind it.
faq
Common questions about switching to Xennect
It depends on your number of users, lines, and how much custom call routing needs to be rebuilt. We scope this with you during Discovery before anything is scheduled.
We coordinate number porting and cutover to minimize disruption, and we've been known to assign temporary numbers to avoid critical outages during transition (something the big name providers never do). Plus we are on alert during go-live to catch and fix anything that needs adjusting immediately.
Only what they use day to day, taught in a way that fits how your team actually works, not a generic training deck for features you will never touch.